Director of Programs & Operations
Held | Remote in NC | Full-Time | $70,000 – $75,000 + Benefits
About Held
Held is a nonprofit organization dedicated to changing lives through direct financial assistance. Since 2023, we've distributed over $500,000 to individuals and families through guaranteed income and rental assistance programs. We partner with community organizations to handle the administrative complexity of financial assistance, allowing them to focus on their core services while we manage payment distribution and program infrastructure.
Position Overview
We're seeking a proactive and organized Director of Programs and Operations to lead both our direct financial assistance partnerships and organizational administration. This role combines program infrastructure development with financial and administrative oversight. You'll transform partnership agreements into functioning programs while ensuring our organizational operations run smoothly. This position requires someone who thrives on taking initiative, building systems, and managing diverse responsibilities independently.
Key Responsibilities
Partnership Implementation (40%)
Take partnership concepts from our Executive Director and build out all necessary infrastructure for launch
Develop intake forms, eligibility documentation, and participant databases in collaboration with our technology partner (Unify)
Create instructional materials, process guides, and documentation for partner agencies
Establish clear workflows and communication protocols for each unique partnership
Ensure all program materials align with partnership agreements and compliance requirements
Financial & Administrative Management (35%)
Coordinate with the Executive Director and accountant to ensure financial operations run smoothly and on schedule
Serve as the operational point of contact for financial workflows, helping to connect information and follow up on outstanding items
Monitor administrative processes to ensure records, reporting, and compliance tasks stay on track
Identify gaps or bottlenecks in financial and administrative operations and flag them to leadership
Oversee day-to-day administrative tasks to keep the organization running smoothly
Program Management & Maintenance (20%)
Monitor existing programs to ensure timely payment distribution
Troubleshoot issues and implement program adjustments as needed
Maintain regular communication with partner agencies throughout program lifecycles
Track program milestones and flag any concerns to leadership
Update program documentation and processes based on lessons learned
Cross-Team Collaboration (5%)
Work closely with the Executive Director during program design and planning
Coordinate with our Participant Support Specialist during fund distribution phases
Serve as primary point of contact for partner agencies on operational matters
Collaborate with accountant on financial reporting needs
What We're Looking For
Essential Qualities
Self-Starter: You see what needs to be done and do it without waiting for detailed instructions
Systems Thinker: You naturally create order from complexity and build repeatable processes
Strong Communicator: You can translate program requirements into clear documentation and maintain professional relationships with diverse stakeholders
Detail-Oriented: You understand that accuracy is critical in both financial records and program documentation
Administrative Excellence: You have proven experience managing multiple projects and creating organizational infrastructure
Experience & Skills
3+ years of administrative, operations, or program management experience
Demonstrated ability to independently develop processes and documentation
Experience working with multiple stakeholders or partner organizations
Strong written communication skills for creating instructional materials and managing communications
Comfort with spreadsheets, reporting tools, and project tracking
Experience with nonprofit administration (preferred but not required)